FAQ

Where do you ship?

At this time SCL Marketplace only ships to the United States.

What are shipping costs?

Shipping is a flat rate of $8.95 per order.

HOWEVER, if you are ordering from multiple sellers, you will see increased shipping charges as each seller needs to cover their own shipping expenses.

What is the condition of the figures being sold?

Unless specifically noted, all figures are loose (out of box).

All figures should be considered used. This means:

  • Figures may have scuffs, scratches, or worn edges from ordinary use
  • Figures may show slight signs of wear (i.e. faded or chipped paint)
  • Figures may have small paint transfer marks from rubbing against other figures
  • Traps may appear "faded" or less saturated in color than the images on the site (in most cases this is how they were orginally sold in stores)

However

  • All figures are guaranteed to work in the game
  • All figures have been tested
  • All figures have been reset to their factory settings
    • This includes Creation Crystals, but not Traps

Are the Creation Crystal reset?

Yes. All Creation Crystals sold on the SCL Marketplace have been reset.

You will be able to choose the Battle Class for your Imaginator just like it was a brand new Creation Crystal.

Will the figures I receive look exactly like the pictures?

Not always. (But it will typically be close.)

Many of the images used on this site are stock images or digital renderings.

Colors may vary slightly on each figure.

It should be noted that many Traps and figures holding Traptanium weapons experienced a loss of color in later production runs. This is not typically sun damage. This is simply how they came from the factory and how they were sold in stores.

How will my order be shipped?

All orders are shipped via USPS or UPS. You will receive an email with a tracking number to follow the progress of your order.

What can I expect after placing an order?

After you place an order, you should immediately receive an email confirming that your order was received.

Then within 3 business days (typically less) your order will be packaged up. Once it is packaged you will receive a second email containing your tracking information.

NOTE: If you do not receive one or both of these emails, please check your Spam folder.

Once your package is shipped, the timing is out of my control.

However, most packages are delivered within 2-5 business days (assuming there are no delays). The average package arrives in 3 days in the US.

Packages may also take longer to reach you during the holiday season.

Who should I contact if I have a question about my order?

All questions should be directed to support@sclmarketplace.com

How often do you update the marketplace?

Since the items in the marketplace are controlled by individual resellers, there is no strict update schedule. Check back early and often for new stock.

What should I do if I receive a broken or damaged figure?

All figures are tested in game and checked multiple times for physical damage before being listed in the shop. Then they are expertly packed with care as our goal is to get your Skylanders to you in the same condition they left our facility.

However, sometimes a Skylander’s journey to reach their new home can be rough and unpredictable.

If you do happen to receive a damaged figure, please contact support@sclmarketplace.com and we will do our best to make it up to you.

Please be sure to include pictures of the damage and your order number in the email.